
Adopt the pace of nature: her secret is patience. ~Ralph Waldo Emerson
Last night at work, reminded of me a valuable lesson, and for that I am grateful.
It was my first nigh to close down the store by myself. I was trained on how to close the store during my second week of employment, but you really don’t quite learn exactly how to do things because your trainer, who is trying to be helpful, wants to get home as soon as possible, and kind of rushes through things. While you’re working on one task, they are completing another and then afterwards say something like, “Oh yeah, and then you would do that.”
So, since I have slept since then, it would be dishonest of me to say I remember exactly everything I was supposed to do, or in what order. Also, when closing down restaurants, etc., as I did with Taco Bell for so long, you develop a routine that you feel comfortable with and that allows you to get everything done in a timely manner.
Well needless to say, the good ol’ Law of Attraction was at work last night, and I was worried about getting out on time at 10:00. The store closes at 9:00, and we get an hour to close, however our regular closer is usually out by 9:30, but has set a record by finishing at 9:15.
The night started out fine, Heidi the pre-closer worked hard and got a lot of stuff done, but of course the last five minutes the store was open began a chain of events, much like a series of dominoes, that had anything and everything that could go wrong, go wrong.
It all began with the third to the last order of the night. I had every dish done, with the exception of the two pitchers I was using to steam the milks when the first frappucino order came in. Of course it couldn’t be just a regular frappucino, as with every Starbucks customer they have to be special and make it weird. So I made his two drinks, when immediately right after another man came in and asked for two very similar drinks, with the exception of one of them being a “decaf.” I thought for a brief moment I was being set up for some kind of weird shop, right at three minutes to closing.
During this last order is when the confusion really began. For some reason he got rang up twice for one drink, and then after starting the order I realized he ordered something that we just couldn’t provide so I explained that to him. As I started to make his decaf frappucino, I reach into the refrigerator and realize that the day crew never made any base for it, so I inform him of this and he decides to cancel that drink. The sink is now full of dishes.
Now comes the refund from hell. The supervisor on duty comes over to take care of the refund, this poor man has to wait almost ten minutes for her to finally just give him the cash and send him on his way, then we spend another fifteen minutes of my closing time at the register when we finally get it all settled. The problem is we have a different register system than the ones they use at the checkout lines for the grocery store, and the supervisors don’t know how to really work with ours.
During this time, the supervisor also kicks over a box where we store our ground up beans for compost, so now I have a huge mess of wet ground coffee on the floor but proceed with my close.
So here’s a quick list of everything else that went wrong during the closing:
- Storage door is locked, spend time looking for a key, supervisor has no key, so no stocking of some supplies.
- No dates left on pastries, cannot determine which ones to keep or toss, keep them all.
- Carry all trash back to loading dock, asked by Supervisor to take it back to the department because loading dock is full, courtesy clerk later on accuses me of leaving the work for her.
- Cup full of paper clips gets knocked over and stuck inside the mats.
- Latch on bean hopper becomes disengaged and spills all the beans inside the espresso machine.
These things don’t sound like much, but they each added from two to ten minutes of extra work that you just normally don’t have, and on top of that they add a little confusion so you’re not thinking clearly, you get frustrated, and what happens? You make more mistakes.
I did my best to just focus on what needed to be done, and remind myself to just work at a steady pace, because no matter how fast I worked, ten o’clock would get there in the same amount of time as it did if I rushed. Amazingly, when it was time to go, and I took a look around the store to see what might be left for me to do, it was only 10:01, so as a first time closer, I wasn’t out of line. In fact I did fine, even though as I sit here, I can think of a few things I may have missed.
As I said last night at work taught me a valuable lesson, once again to just focus on the present, deal with that, act in the now, and the future will take care of itself. The past, even if it were just a few minutes ago, drop it, it’s done, take from it the gift of experience, and move on. If not, it just becomes added baggage you are carrying in your current reality.
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Posted by Cary Darling |
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